Lora Epperly is the Chief Quality and Cultural Excellence Officer for Commonwealth Care of Roanoke, Inc. (CCR). Ms. Epperly has significant experience in the long term care, acute care and home care settings, corporate health and benefits arena, as a staff nurse, nurse manager, senior management team member and consultant. She holds a diploma in nursing from Community Hospital of Roanoke Valley School of Professional Nursing and both a BSN and MSN from Radford University.
Currently, Lora is responsible for development of new business, program development and initiation of new, innovative means of delivering care. She has been instrumental in initiating smart glasses utilization for wound care oversight. Lora is instrumental in the preparation, contracting and development of relationships with payers, referral sources and state government agencies in the ACO, bundled payment initiatives and was very involved in the implementation of the Commonwealth Coordinated Care (CCC) demonstration project. She served on the state work group developing the guidelines and processes for the CCC.
Previously, Lora was responsible for overseeing all the culture change initiatives in CCR. She has been instrumental in initiating culture change practices throughout the organization, not only in nursing care delivery but also in the design/redesign of the physical plant. Another key initiative involves rolling out telehealth programs specifically for skilled nursing centers, including remote patient monitoring, smart glasses and wireless stethoscope utilization. She works closely with local universities, Virginia Tech and Radford University, in conducting research projects dealing with fall prediction/prevention, innovative care management, decreasing staff turnover in skilled nursing centers, and the use of environmental changes to positively affect depression symptoms in residents with dementia.
Prior to this position, Lora was the Director of Clinical and Resident Services for CCR. She was responsible for all clinical services provided in 12 skilled nursing centers throughout the state of Virginia.
Immediately prior to joining CCR, Ms. Epperly was the Director of Quality Management at Greenbrier Valley Medical Center in Ronceverte, West Virginia. While in that position, she served as the facility Ethics and Compliance Officer, HIPAA Privacy Officer, Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) and American Osteopathic Association (AOA) Liaison. Ms. Epperly was responsible for all regulatory functions for the facility, the quality and risk programs, compliance program, case management, staff development, infection control and medical staff coordination for hospital. Also, she worked very closely with the WV School of Osteopathic Medicine program as the administrative liaison between the hospital and the residency program at the school. While at the hospital, she oversaw the successful surveys by both the JCAHO and the AOA.
Lora spent four years at The Greenbrier resort in White Sulphur Springs, WV as a nurse consultant in the Human Resources Department where she was instrumental in the development of a PPO health plan for employees, contracting with physicians, hospitals and other providers for participation in the preferred network for the plan. Also, Ms. Epperly, as the Benefits Manager for the resort, was instrumental in refocusing the workers’ compensation program, safety program and employee health program.
Ms. Epperly’s clinical experience has included critical care and emergency nursing, holding certifications in both areas, as well as Director of Surgical Services. She has held positions as clinical supervisor, unit manager and department director.
Currently, Ms. Epperly is a member of the Virginia Health Care Association and serves on the Regulatory Committee, the Quality of Care Committee and the Geriatric Mental Health Task Force working with providers of mental health services throughout the state in appropriate care and placement of geriatric psychiatric residents. She formerly sat on the State Nursing Facility Advisory Committee and was a member of the Department of Medical Assistance committee Duals Care/Service Coordination Workgroup. Lora is a member of Sigma Theta Tau nursing honor society, the American Nurses Association, the Virginia Nurses Association, the American College of Healthcare Executives, and the American Association of Directors of Nursing Services. Also, Ms. Epperly is a member of the New River Valley Palliative Care Partnership, working with area hospice, acute care, long term care facilities and Radford University to provide leadership and education in providing palliative care to residents, patients and clients in the New River Valley of Virginia and the New River Valley Long Term Care Council as well as the New River Valley POST Initiative. Recently, Lora was named the Cambridge Who’s Who Professional of the Year representing Health Care and Nursing Administration.
Ms. Epperly was asked to serve on The Honorable Marilyn Tavenner, then Virginia Secretary of Health and Human Resources, “A Summit for Change: Pressure Ulcers in Long Term Care” which convened in November of 2006. She previously served on the Virginia Department of Medical Assistance Services (DMAS) Quality Improvement Program Advisory Committee and the Virginia DMAS Money Follows the Person Task Force.
Ms. Epperly sits on the board of the Health Quality Innovators, formerly VHQC, the CMS Quality Improvement Organization in Virginia serving as a member of the Audit and Compliance Committee. She is also on the board of the Jefferson College of Health Sciences Healthcare Administration Program. She is currently on the advisory board of the Madison School of Healthcare of Ashworth College, serving currently as the chairperson of the board. Lora also served on the Radford University School of Nursing Advisory Council and currently serves on the Virginia Tech Gerontology Futures Board. She has made multiple presentations on topics related to health care reimbursement and long term care issues in Virginia.
Lora holds certifications in Dementia Care, Dementia and Alzheimer’s Trainer, Mental Health First Aid, and Yellow Belt Lean 6 Sigma.