A certified SEA that has completed SEA training and served for a year qualifies to become an Ambassador. The Ambassador encourages and coaches new Service Excellence Advisors and assists in special projects. An Ambassador is a positive role model and mentor to new employees. Ambassadors can assist in presenting workshops, and coach the DO-IT (Daily Ongoing Implementation Tactics) Teams. The DO-IT teams handle monthly service improvement projects – an innovative way to bolster excellence in how we serve our patients, residents and community.
CCR (Commonwealth Care of Roanoke, Inc.), founded in 2001, currently operates twelve centers in Virginia. The core business values – service, commitment and integrity – are the guiding principles of the organization.